Shipping & Returns

SHIPPING

Orders made online are processed within 2 to 3 days. If an item is unavailable at the time you place your order, you will be notified regarding the wait time.

Canada:
Free shipping (minimum order of $60) on all orders delivered to Canadian addresses.

We want you to keep getting Free Shipping. If we feel this policy is being abused we maintain the right to cancel an order and issue a full refund.

US:

Please note: Due to tariffs, we have unfortunately paused shipping to the U.S. We hope to resume U.S. shipping in the future.

Delays & backlogs: Please be advised that customs authorities are currently experiencing significant delays due to backlogs. Processing times are averaging seven days beyond normal clearance schedules.

International Orders:
We do ship Internationally. Please email us at crawfordskincare@gmail.com with your order and postal code. You will receive a shipping quote shortly. Orders will be shipped once payment has been received.

PO Boxes:
We prefer not ship to PO Boxes due to product fragility. If you place an order to a PO Box we will not accept any responsibility for damage to the product or product packaging.

Customs charges:
Some duty/taxes may apply when placing an international order. The purchaser is responsible for these charges.

Shipping time:
Shipping time varies depending on location. In Canada, please allow five to seven days for delivery. International shipments can take seven to 14 days. See the chart below for more detailed time estimates.

RETURNS & EXCHANGES

If you are not completely satisfied with a product for any reason we will fully refund your money within 30 days of delivery. If you receive an incorrect or defective item we will ship you a new one at no charge. Sale and clearance items are final sale.

If your package/products arrive damaged, please inform us immediately so that we can issue a claim with the carrier. To ensure a prompt resolution, please keep the box, packing materials and the damaged items for inspection.

Any refund or re-shipment will be processed after the claim is filed.