Customer Service

Product guarantee
Our products are all made with a commitment to providing real results, while using the best nature has to offer. However, everybody is different (that’s why the stores are full of products!). If for any reason you are not satisfied with something you receive from Crawford Street please let us know. We will do our best to rectify the situation.

Shipping costs and times

Canada and the US:
Free shipping on orders over $75.00 before taxes. Other Canadian orders pay a flat fee of $9, and US orders $12. This does not include any applicable duties.
Orders made on-line are processed within 2 to 3 days. If an item is unavailable at the time you place your order, you will be notified regarding the wait time.
Outside Continental US Shipping:
Free shipping on orders over $100 before taxes. Other outside continental US shipping pay a flat fee of $20. This does not include any applicable duties.
International Orders:
We do ship Internationally. Please email us at crawfordskincare@gmail.com with your order and postal code. You will receive a shipping quote shortly. Orders will be shipped once payment has been received. 

Shipping time varies depending on location. In Canada, please allow 5 to 7 days for delivery. International shipments can take 7 to 14 days. See the chart below for more detailed time estimates.
 

 
Customs charges:

Some duty/taxes may apply when placing an international order. The purchaser is responsible for these charges.

Returns and Exchanges:
If you are not completely satisfied with a product for any reason we will fully refund your money within 30 days of delivery. If you receive an incorrect or defective item we will ship you a new one at no charge.
If your package/products arrive damaged please inform us immediately so that we can issue a claim with the carrier. To ensure a prompt resolution please keep the box, packing materials and the damaged items for inspection.
Any refund or re-ship will be processed after the claim is filed.
 
Our packaging
Crawford Street Skin Care is committed to using the most environmentally friendly packaging we can. We use glass jars and bottles where it makes sense, and PET plastic. Our PET plastic containers are a high quality rigged plastic made in the USA. They are BPA-free and completely recyclable. 
We currently ship our products packed in 100% recycled paper.